FAQ: Shattered Earth: Emergence
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why isn’t the limited edition Lee Kyong-Min miniature available as part of the CULT STARTER FORCE or the ONE-CLICK CULT BUNDLE?

The cost of putting both Lee Kyong-Min and Jormungandr in the starter box would have pushed the price a little higher than we wanted. This way we keep the starter box price as low as we can, and anyone that wants the limited edition miniature can easily add it to their pledge. Also, he’s limited edition!

The hardback rulebook stretch goal seems pretty high - is there an easier way to get access to the rules?

The Alpha rules and Wave 1 profiles for all unlocked miniatures are currently available to download from the official community forums: http://www.massiveawesome.com/forums/index.php. Shattered Earth is and forever will be free to play: we intend to keep everything freely available to download throughout the lifetime of the game. In addition, every original pledge will include a full-colour small format softcover rulebook at no extra cost.

Will we be able to add extra money to our pledge in the pledge manager to purchase additional items?

Yes, absolutely! You will be able to edit your pledge total in the pledge manager and choose whichever unlocked products you like. You can also upgrade your pledge if you would like to take advantage of some of the great bundle discounts on offer.

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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